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Uploading Documents

This guide covers how to attach supporting documents to your formal complaint.

Upload Supporting Documents​

If supporting files need to be attached, click Upload.
A pop-up window will appear for adding document details.

Upload button and attachments section

Complete Document Details​

  • Document Title – Provide a clear, descriptive title.
  • Document Type – Select from the dropdown (e.g., Petition, Exhibit, Order, Supporting Document).
  • Document Description – Briefly describe the document's contents.
  • Access Type – Choose Non-Confidential (public) or Confidential (restricted).
  • Select File – Browse or drag-and-drop to upload.
  • Save – Adds the document to the list.
  • Cancel – Closes the form without saving.

After saving, documents appear in the grid.

Document upload form

Use the Actions menu to Link related documents or Remove entries if needed.

Attachments grid with actions menu

Document Upload Tips​

  • Bills or invoices showing the issue
  • Correspondence with the utility or company
  • Photos or evidence of the problem
  • Account statements or service records
  • Previous complaint records (if applicable)

File Requirements​

  • Accepted formats: PDF, DOCX, XLSX, JPG, PNG
  • File size: Maximum 10-50 MB per file (check form for exact limit)
  • File names: Use descriptive names (e.g., "Power_Outage_Bill_Jan2024.pdf")
  • Multiple files: Upload each document separately
Document Organization
  • Give each document a clear, descriptive title
  • Add a brief description explaining what the document shows
  • Organize documents chronologically if possible
  • Ensure documents are readable and not corrupted

Next Steps​

After uploading your documents: