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Frequently Asked Questions (FAQ)

Common questions about the NMPRC Public Portal. Can't find your answer? Check our Troubleshooting Guide or Get Help.

Registration and Account​

Do I need to register to use the portal?​

It depends on what you want to do:

  • No registration needed: Browse dockets, search documents, submit public comments
  • Registration required: File formal complaints, submit IPRA requests, file dockets

Learn more: Quick Start Guide

What's the difference between Tier 1 and Tier 2 users?​

Tier 1 Users:

  • Can submit public comments, rulemaking comments, formal complaints, and IPRA requests
  • Cannot file new dockets or file into existing dockets
  • Immediate access after registration

Tier 2 Users:

  • Can do everything Tier 1 can do, plus:
  • File new dockets
  • File into existing dockets
  • Register and manage companies
  • Requires approval (2-5 business days)

Learn more: New User Registration - Tier Differences

How long does registration take?​

  • Tier 1: Immediate access (registration takes 5-10 minutes)
  • Tier 2: 2-5 business days for approval after registration

Can I change from Tier 1 to Tier 2 later?​

Yes! Tier 1 users can request Tier 2 access from their Profile page.

Learn more: Request Tier 2 Access

I didn't receive my registration confirmation email. What should I do?​

  1. Check your spam/junk folder
  2. Wait 5-10 minutes (emails can be delayed)
  3. Verify you entered the correct email address
  4. Try the "Forgot Password" feature to access your account
  5. Contact Get Help if still no email

I forgot my password. How do I reset it?​

  1. Go to the login page
  2. Click "Forgot Password" or "Reset Password"
  3. Enter your registered email address
  4. Check your email for reset instructions
  5. Follow the link to create a new password

Learn more: Troubleshooting - Password Issues

Filing and Submissions​

How do I know if my submission was received?​

After submitting, you'll receive:

  • A confirmation message on screen with a confirmation number
  • An email confirmation (check spam folder if not received)
  • The submission appears in your dashboard under My Filings or My Dockets

Always save your confirmation number for reference!

What happens after I submit a formal complaint?​

  1. Immediate: You receive a confirmation number
  2. Review: PRC staff reviews your complaint (typically within a few business days)
  3. Status updates: You'll receive email notifications about status changes
  4. If accepted: Your complaint becomes an active docket
  5. If rejected: You'll receive a notice with the reason

Learn more: Submit a Formal Complaint - Overview

My submission was rejected. What should I do?​

  1. Check the rejection notice in your dashboard or email
  2. Review the reason for rejection
  3. Correct the issues identified
  4. Submit a new filing with corrected information
  5. Contact Get Help if you need clarification

Learn more: Troubleshooting - Rejected Submissions

How long does it take for a filing to be processed?​

Varies by type:

  • Formal complaints: Typically reviewed within a few business days
  • Docket filings: 2-5 business days for initial review
  • IPRA requests: Acknowledged within 15 business days (as required by law)
  • Public comments: Processed as received

Check your dashboard for current status.

What file formats are accepted for uploads?​

Commonly accepted formats:

  • PDF (recommended)
  • DOCX (Microsoft Word)
  • XLSX (Microsoft Excel)
  • JPG, PNG (images)

Check the upload form for specific requirements. File size limits typically range from 10-50 MB.

My file upload failed. What should I do?​

Common causes:

  • File too large (check size limits)
  • Invalid file format (convert to accepted format)
  • Upload timeout (try again or use smaller file)

Learn more: Troubleshooting - File Upload Issues

IPRA Requests​

What is IPRA?​

IPRA stands for the Inspection of Public Records Act, a New Mexico state law that provides the public with the right to access public records held by government agencies.

Learn more: Submit IPRA Request - Overview

How long does an IPRA request take?​

  • Acknowledgment: Within 15 business days (required by law)
  • Response time: Varies based on request complexity
  • Status updates: Available in your dashboard

Learn more: Submit IPRA Request - Managing

My IPRA request shows "Clarification Required." What does this mean?​

PRC staff needs more information to process your request. Check your email or the "Note to Requestor" section in your IPRA request for details on what's needed.

Learn more: Submit IPRA Request - Managing

What does "Broad and Burdensome" mean for an IPRA request?​

Your request is too broad and needs to be more specific. Narrow your request to focus on specific documents or date ranges.

Learn more: Troubleshooting - IPRA Issues

Dockets and Documents​

What is a docket?​

A docket is a formal case or proceeding before the NMPRC. It's like a file folder containing all documents related to a specific regulatory matter.

Learn more: Glossary - Docket

How do I find a specific docket?​

  1. Use the Search function on the dashboard
  2. Use Advanced Search with filters
  3. Search by docket number, company name, or other criteria
  4. Browse All Dockets if you know approximate dates

Why can't I see certain documents?​

Possible reasons:

  • Document is marked confidential (not publicly visible)
  • Document is pending approval (not yet published)
  • You may need to be a party to the docket to view certain documents
  • Document may have access restrictions

What is "Case 360 View"?​

Case 360 View is a comprehensive view showing all information about a specific docket, including:

  • Docket details
  • Pleading documents
  • Party information
  • Service notifications
  • Comments

Learn more: Glossary - Case 360 View

Company Registration​

Do I need to register a company?​

Only if:

  • You're filing dockets on behalf of a company
  • You're a company representative needing Tier 2 access
  • The company isn't already registered in the system

Learn more: Registering New Company

How long does company registration take?​

  • Submission: 20-30 minutes to complete the form
  • Approval: 2-5 business days for PRC staff review
  • Once approved: Company appears in My Companies

My company registration was rejected. What should I do?​

  1. Review the rejection notice for specific reasons
  2. Common reasons: incomplete information, duplicate company, incorrect details
  3. Correct the issues and resubmit
  4. Contact Get Help if you need clarification

Learn more: Troubleshooting - Company Registration

Technical Issues​

What browsers are supported?​

Recommended browsers:

  • Google Chrome (latest version)
  • Mozilla Firefox (latest version)
  • Microsoft Edge (latest version)
  • Safari (latest version)

Keep your browser updated for best performance.

The page won't load or is slow. What should I do?​

  1. Check your internet connection
  2. Clear browser cache and cookies
  3. Try a different browser
  4. Disable browser extensions temporarily
  5. Update your browser to the latest version

Learn more: Troubleshooting - Technical Issues

Can I use the portal on my mobile device?​

Yes, but with limitations:

  • Browsing and searching work well on mobile
  • Complex forms are easier on desktop/laptop
  • File uploads may have limitations on mobile

Recommendation: Use a desktop or laptop for filing submissions.

I'm getting error messages. What should I do?​

  1. Read the error message carefully - it usually explains what's wrong
  2. Check our Troubleshooting Guide for common errors
  3. Take a screenshot of the error
  4. Contact Get Help with the error details

Search and Navigation​

How do I search for dockets or documents?​

  1. Use the Search bar on the dashboard
  2. Use Advanced Search for detailed filtering
  3. Search by:
    • Docket number
    • Company name
    • Document title
    • Date ranges
    • Status

Learn more: Advanced Search

My search returns no results. What should I do?​

  1. Check spelling of search terms
  2. Try different keywords or partial matches
  3. Use fewer filters - too many may exclude results
  4. Expand date ranges if searching by date
  5. Try Advanced Search with different criteria

Learn more: Troubleshooting - Search Issues

General Questions​

What is the NMPRC?​

The New Mexico Public Regulation Commission (NMPRC) is the state regulatory agency responsible for overseeing utilities, telecommunications, transportation, and other regulated industries in New Mexico.

Learn more: www.prc.nm.gov

Is there a user manual or guide?​

Yes! This entire documentation site serves as your user guide. Start with the Quick Start Guide to find your path.

How do I contact support?​

For technical issues: portal-support@prc.nm.gov or (505) 827-6940

For filing questions: filing-support@prc.nm.gov or (505) 827-6940

Learn more: Get Help

Where can I find more information?​

Still Have Questions?​

If you can't find your answer here:

  1. Check the Troubleshooting Guide
  2. Review the relevant user guide for your task
  3. Contact Get Help for personalized assistance

We're here to help!