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IT Approval Flow

In the Public Portal, only Tier 2 user registrations require approval by the PRC IT/Admin team. When a user indicates during registration that they will be filing items other than public comments with the Commission (by answering Yes to the designated registration question), the system identifies them as a potential Tier 2 user. Their account is then set to Pending Approval and routed to the Account Access queue for review.

Once approved by PRC IT/Admin, the user's account is activated as a Tier 2 account, granting access to enhanced portal functionalities such as filing new cases and submitting formal complaints.

Steps for IT Team Approval of Tier 2 Users​

  • In the Username or Email field, enter your assigned administrator email (e.g., itadministrator_1@prc).
  • Enter your password in the Password field.
  • Select the Sign In button to access the IT/Admin dashboard.

After signing in, locate the main navigation panel on the left side of the screen.

  • Click External Users from the menu options.

After selecting External Users, the system displays the Tier 2 Account Requests dashboard. This screen shows a summary of all pending and completed Tier 2 registration requests.

At the top of the dashboard, the following statistics are displayed:

  • Tier 2 Account Requests – Number of pending Tier 2 registrations requiring approval.
  • Tier 2 Completed Account Requests – Number of requests already reviewed and processed.
  • All Users – Total number of external users registered in the system.
  • Use the Search field (top-right) to locate a user or confirmation number.

Tier 2 Account Request – Field Descriptions​

Field NameDescription
Confirmation #Unique ID for the Tier 2 request; click to open details.
Submitted OnDate and time the request was submitted.
Requester NameName of the user requesting Tier 2 access.
EmailUser’s registered email address.
CompanyUser’s organization, if provided.
Source of RequestHow the request originated (e.g., Initial Registration).
StatusCurrent status of the request (e.g., Pending Approval).

Reviewing a Tier 2 Account Request​

In the Tier 2 Account Requests table, browse the list of pending submissions.

  • Select the Confirmation # (e.g., T2-CNF-20251105-000003) to open request details.
  • This opens the User Account Review page for verification.

On the User Account Review screen:

  • Verify Submission Details
  • Review Personal Information

  • Review Additional Information
  • Confirm Tier 2 Eligibility

Approving or Rejecting the Request​

  • Click Approve if the requester is eligible.
  • Click Reject if information is incomplete or invalid.

Rejected requests:

  • Are labeled Rejected.
  • Trigger an automated email to the user.

When approving:

  • A confirmation popup appears.
  • Select Yes to finalize approval.

Once approved:

  • A green banner appears: “The Tier 2 account request was approved successfully.”
  • Status updates to Accepted.

The system automatically:

  • Updates Reviewed On
  • Records Reviewed By
  • Sends confirmation email to the requester

Dashboard totals update automatically. You may also view Completed Requests.

Processed requests show:

  • Accepted
  • Rejected

After approval, the user may log in with full Tier 2 access.