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Frequently Asked Questions (FAQ)

This page addresses common questions about the New Mexico Public Regulation Commission Case Management System.

General Questions​

What is the Case Management System (CMS)?​

The CMS is a comprehensive platform designed to streamline case management, document handling, comment processing, and administrative tasks for the New Mexico Public Regulation Commission. It provides tools for managing cases, filing documents, processing IPRA requests, handling HR workflows, and more.

Who can access the CMS?​

Access to the CMS is role-based. Different divisions and roles have different permissions:

  • Records Division: Full access to case management, document filing, and IPRA requests
  • Legal Division: Access to case review, IPRA legal review, and document annotation
  • Commissioner Division: Access to bill analysis and meeting agendas
  • HR Division: Access to HR workflows and forms
  • IT Division: Administrative access and system configuration

How do I get access to the system?​

Access is granted by your division supervisor or system administrator. Contact your supervisor or the IT department to request access.

Getting Started​

Where should I start if I'm new to the system?​

  1. Review the Getting Started guide for an overview
  2. Check the Dashboard Overview to understand the main interface
  3. Explore Learning Paths tailored to your role
  4. Use the search function to find specific guides

How do I navigate the documentation?​

  • Use the sidebar to browse documentation by category
  • Use the search bar in the top navigation to find specific topics
  • Check the Learning Paths for role-based guidance
  • Review the Glossary for definitions of key terms

Case Management​

How do I submit a new case?​

See the Submit a New Docket guide for step-by-step instructions.

How do I view case details?​

Navigate to the Case 360 view to see comprehensive case information, documents, comments, and history.

Can I edit a case after submission?​

Case editing permissions depend on your role and the case status. Contact your supervisor or the Records Division for assistance with case modifications.

Document Management​

How do I file a document?​

What file formats are supported?​

The system supports common document formats including PDF, Word documents, Excel spreadsheets, and image files. Check with your division for specific format requirements.

How do I annotate or redact documents?​

See the Document Annotation and Redaction guide for detailed instructions.

Yes, use the Document Linking feature to connect related documents.

IPRA Requests​

What is IPRA?​

IPRA stands for the Inspection of Public Records Act, a New Mexico state law that governs public access to government records.

How do I submit an IPRA request?​

See IPRA Submitting Requests for instructions.

What are the IPRA deadlines?​

  • Initial response: 15 days
  • Extensions: 3-day or 15-day extensions may be requested
  • All deadlines are strictly enforced

Who can process IPRA requests?​

  • Records Supervisor: Can submit and assign requests
  • IPRA Legal Counsel: Can review, approve, and close requests
  • Legal Supervisor: Can view and reject requests
  • Records Custodians: Can collect and review documents

HR Workflows​

How do I access HR forms?​

HR forms are available to users with HR Division access. See HR Flow Overview for more information.

What HR forms are available?​

  • Job Order Form
  • Exit Interview Form
  • Interview Guide Form
  • Reference Check Guide Form
  • Applicants Identified for Interview Form
  • Selection Action Request Form

Can I save a form and complete it later?​

Yes, most HR forms support saving drafts. Look for the "Save and Exit" option in the form.

Search and Navigation​

How do I search for information?​

Use the search bar in the top navigation. The search function indexes all documentation and guides.

Can I bookmark specific pages?​

Yes, you can bookmark pages in your browser. The documentation URLs are stable and can be bookmarked.

How do I find guides for my specific role?​

Check the Learning Paths page, which provides role-based learning paths for:

  • Records Staff
  • Legal Staff
  • PSB Inspectors
  • Commissioners
  • And more

Technical Issues​

The system is slow or not responding. What should I do?​

  1. Refresh your browser
  2. Clear your browser cache
  3. Try a different browser
  4. Contact IT support if the issue persists

I'm getting an error message. What should I do?​

  1. Note the exact error message
  2. Check if you have the required permissions for the action
  3. Contact your supervisor or IT support with the error details

How do I report a bug or issue?​

Contact your division supervisor or the IT department with:

  • Description of the issue
  • Steps to reproduce
  • Screenshots if applicable
  • Your browser and system information

Permissions and Access​

Why can't I see certain features?​

Access is role-based. If you can't see a feature, you may not have the required permissions. Contact your supervisor to verify your role and permissions.

How do I request additional permissions?​

Contact your division supervisor or the system administrator to request additional permissions.

Can I change my password?​

Password management is handled by your system administrator. Contact IT support for password changes.

Best Practices​

How often should I check the system?​

Check the system regularly based on your role:

  • Records Staff: Daily for new cases and documents
  • Legal Staff: Daily for case reviews and IPRA requests
  • Commissioners: As needed for bill analysis and meeting agendas

How should I organize documents?​

  • Use clear, descriptive filenames
  • Link related documents using the Document Linking feature
  • Follow your division's document naming conventions
  • Keep documents organized by case or project

What should I do if I'm unsure about a process?​

  1. Check the relevant documentation guide
  2. Review the Glossary for term definitions
  3. Consult with your supervisor
  4. Contact the appropriate division for guidance

Additional Resources​

Where can I find more help?​

  • Documentation: Browse the guides in the sidebar
  • Glossary: Check the Glossary for term definitions
  • Learning Paths: Follow role-based Learning Paths
  • Support: Contact your supervisor or IT department

How do I stay updated on system changes?​

  • Check the "What's New" section on the homepage
  • Review system notifications
  • Attend division training sessions
  • Contact your supervisor for updates

Still Have Questions?​

If you can't find the answer to your question here:

  1. Check the relevant documentation guide
  2. Review the Glossary for term definitions
  3. Contact your division supervisor
  4. Reach out to IT support for technical issues

For system access or permission questions, contact your supervisor or the IT department.